Frequently Asked Questions
What products does Aoyalis manufacture?
Aoyalis is a company specializing in the research and development and production of waterproof materials.
Are you a trading company or a manufacturer?
We are a professional manufacturer with a production site of over 2,000 square meters and production equipment capable of meeting the requirements of batch supply and customized services. We also provide OEM/ODM services for many countries and regions around the world.
Where is your factory located?
Our factory is located in China, with easy access to international logistics ports. We welcome all clients to visit us for business discussions and factory audits.
Product Information
Can I customize the formula or packaging of waterproofing materials?
Yes, we offer full OEM/ODM support. You can customize product ingredients, packaging design, logo, and instructions to meet your brand requirements.
Are your waterproofing materials suitable for all climates?
Yes, our waterproof coatings and materials are tested for UV resistance, temperature durability, and moisture protection, making them suitable for both hot and cold climates.
Do your products contain environmentally safe ingredients?
Absolutely. We prioritize eco-friendly and non-toxic raw materials in all our products, including water-based waterproof coatings and VOC-compliant chemicals.
Order & Shipping
What is your minimum order quantity (MOQ)?
Our MOQ depends on the product category and customization level. For standard products, the MOQ can be as low as 500 kg or 200 units. For OEM orders, we offer flexible options depending on your needs.
What payment methods do you accept?
We accept T/T, L/C, PayPal (for sample orders), and other secure international payment methods. For bulk orders, a deposit is required before production.
How long does it take to ship an order?
Generally, production takes 7–15 working days. Shipping time varies by destination, typically 7–25 days via sea freight. Express shipping for samples is available.
Technical Support & After-Sales
Do you offer technical support for product application?
Yes, our professional technical service team provides detailed usage guides, training videos, and online support to assist with product application and troubleshooting.
What should I do if there is a product quality issue?
Quality is our top priority. If you encounter any issue, please contact us immediately with batch info and photos. We will provide a fast, responsible solution within 24 hours.
Can I become your distributor?
Yes! We welcome partnerships from all countries. Please contact our sales team to learn more about distributor policies, regional support, and wholesale pricing.
Samples & Custom Projects
Do you provide free samples?
Yes, we offer free standard samples (freight paid by buyer). For custom formulations, a small development fee may apply, which is refundable after bulk order confirmation.
Can you develop new products based on our market needs?
Absolutely. Our experienced R&D team is ready to help you develop custom waterproofing or stone chemical solutions tailored to your climate, material, and application scenarios.
What makes Aoyalis different from other waterproofing suppliers?
In-house R&D team with years of chemical formulation expertise
Factory-direct pricing with full quality control
Wide product range for waterproofing and stone care industries
Flexible OEM/ODM support for global partners
Dedicated technical & after-sales support